POLICIES

, weeAs most of my clients book ahead at least a month, your cancellation, reschedule or no show means that it can be very difficult to fill a space at the last minute. However, I understand that unanticipated events happen occasionally in everyone’s life.

Scheduling a treatment in advance means that we are both committed to your ongoing health and wellbeing.

Should you need to amend an appointment, a minimum period of 24 hours is required in order for me to extend the appointment to another client in need as well as manage my business (both in terms of time and money).

In my desire to be effective and fair to all clients, the following policies are in place:

OFFICE HOURS AND BOOKING DETAILS
My hours are by appointment only. It is not possible to accommodate walk-in clients; please text or call if requesting a session within 12 hours.

New appointments with less than 12 hours’ notice must be confirmed by RASA massage before they are considered to be scheduled.

Appointments scheduled outside of normal business hours, weekends or on holidays will incur an added fee.

Accepted payment methods: cash (exact amount only, I do not carry cash on hand) and credit card are accepted.

CANCELLATIONS, RESCHEDULES & NO SHOWS
I have a strict late notice, reschedule and late arrival policy for appointments which you agree to when booking:

A $50 fee applies if an appointment is rescheduled or cancelled within 24 hours, or in the event of a no-show without notice.

To reduce the likelihood of cancellations, in addition to your booking confirmation I will send you an SMS reminder the day prior.

LATE ARRIVALS
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session as booked. I ask that, out of respect and consideration to me and other clients, please plan accordingly and be on time.

A NOTE ABOUT PRESSURE …
At RASA massage I specialise in wellness treatments designed to support you to relax and unwind.

During a massage with me I may address one or two problem areas with extra time and more specific techniques and I am happy to work with limited firmer/deeper pressure when requested.

However, please note that I do NOT specialise in full body deep/firm pressure massage, remedial massage, sports massage, neuromuscular or trigger point work.

Thankyou for your understanding.

 

STUDIO HOURS
( by appointment only )

Tuesday | 10am - 9pm
Wednesday | 10am - 9pm
Thursday | 10am - 9pm
Friday | 10am - 3pm

CONTACT

Allison Street, Ascot Park
0421 915 946
carolyn@rasamassage.com